Hertz Car Rental Melbourne Airport

Reviews of Hertz Car Rental Melbourne Airport

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  Robert GORDON Added July 30, 2022

  ★ ★ ★ ★ ★
  Very helpful as always... will be happy to pre-book again... that was our 3rd time we've rented from that outlet... see you again
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  Jenna J Added July 26, 2022

  ★ ★ ★ ★ ★
  Juliette and Georgia at Melbourne Airport went far and beyond to help me out with the vehicle I was hiring. Their customer service was exceptional. What I thought was a huge problem was absolutely made minimal with their problem solving skills. So glad I happen to get them, they made a stressful day normal again. Highly recommended
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  Ketan Doshi Added July 15, 2022

  ★ ★ ★ ★ ★
  Always very helpful. Great customer service. Easy pick-up and drop off. Worth paying a little more compared to other rental companies.
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  Meeky M Added July 15, 2022

  ★ ★ ★ ★ ★
  Really lovely people! They were very accommodating and welcoming. Even brought the car up for me! Covid safe and easy to get to. Thumbs up from me!
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  Robyn H Added July 10, 2022

  ★ ★ ☆ ☆ ☆
  I use Hertz a bit for work. The cars are generally clean and reliable.
  Customer Service at this location is a mixed bag. Often a long wait to speak to someone either in person on or the phone and communication within their team is lacking. Last Friday at 3.30 pm they did the courtesy of calling me to advise they had found my wallet which had fallen out of my bag into the vehicle I had returned Thursday evening, but only after I had tried 6 times to get through on the site phone number that morning and left a message that it was left in the vehicle. Collecting said wallet was a hassle and required me to have someone else collect on my behalf. No accommodations made to use courier/post for an interstate traveller. Odd, given it’s an airport location. When I called later to try to arrange proxy pickup I was fobbed off and told “whatever, if it’s in lost property, anyone can collect. It’s not our problem.”
  Wallet returned with ID and cancelled credit cards but notably absent of cash. Congratulations to the scum at Hertz who scored their bonus payday.
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  Dee Melder Added July 03, 2017

  ★ ☆ ☆ ☆ ☆
  I arrived at 10.30pm to be told that I needed 3 forms of ID with my current address. I had received an email saying to bring Driver's License and confirmation email.
  I had left my phone at home accidentally. My friend had dropped me off so I had to call her to return back to the airport with my 3 ID. She did 25mins later.
  
  Then I was told by the manager that there are no smaller cars available which I booked and confirmed a week before. She had given all the smaller cars away to other clients while I was waiting there. She then told me the car was available when you came but no longer available. Other business seemed to be more important. They gave me a car which I didn't feel comfortable driving. I'm only 5ft.
  I asked for a refund, manager said there's nothing she can do. After waiting 2 hours from 10.30pm to 12.30am
  
  Customer service Shocking! I worked at a Hotel in Melbourne, and I know the standard to customer service required. If a customer has lost a phone and have no way to get home we consider their safety and allow them to access email.
  
  I know once customers have booked and paid for car, they should receive what they have booked and paid for.
  
  The youngest member actually helped me and gave me a bigger car that I felt comfortable driving. She's the only reason I left without saying anything.

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