Melbourne Car Rental - Melbourne Airport

Reviews of Melbourne Car Rental - Melbourne Airport

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  Paul Ryan Added September 06, 2023

  ★ ☆ ☆ ☆ ☆
  Ordered a class of vehicle as a 5-Star member- what arrived was a mining truck with an orange flashing light. I was told that was "similar" to my booked vehicle. It looked nothing like the photo in the reservation.
  
  Rather than fix the problem, they doubled down and were rude and unhelpful. I went to Avis who are far nicer and more responsive.
  
  Don't rent here unless your company makes you- and if that's the case, make sure HR knows about any service issues here, otherwise they'll never fix them. I asked that my complaint be raised with management, and never got a reply.
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  Teegan Thorpe Added August 29, 2023

  ★ ★ ☆ ☆ ☆
  Not a great first impression. I originally booked through Flight Centre and was under the impression that I had paid for everything essential for booking. I was obviously aware I would need to pay tolls prior, young driver fee and bond. I arrived 2 hours earlier than expected and was told my car was ready. However the lady serving me was hopeless. I could barely understand her accent, she could barely understand me. She told me it would be a $500 bond plus tolls and young driver fee. All up it was $640, so $500 bond and $140 in extra fees. Fast forward a month and I have gone around and around in circles trying to get my bond back. All to finally find out that I actually haven't had to worry about the $500 bond as the extra fees associated with picking up the car 2 hours early somehow equal $500. To say I'm appalled is an understatement. She needs to be trained properly and taught how to communicate, especially when it comes to explaining fees. Very very unhappy and will not be choosing Hertz again. For 3 days of hire prior to this booking, I had paid $380, which covered all fees for 3 days including insurance. This has actually baffled me and has put my back financially, having the belief for the last month that I would be receiving $500 back. Do not choose Hertz.
  
  And to add to the list, the interior of the car has filthy. It had rubbish in between and under seats, crumbs as well.
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  caroline yahya Added August 27, 2023

  ★ ★ ★ ☆ ☆
  Thanks for Teresa and Greg for your service!
  
  Initially we (me & family member) faced a problem with our driving license. We are from Asian country where English is not written on our national ID & driving license.
  
  There was this one lady, literally the same lady (we rented a car on different days) insisted to show us a proper letter of translation, otherwise she wouldn't let us rent a car from Hertz.
  Probably she is the one who really sticks to the rules and don't care about the customer’s situation & not lenient in giving any solutions.
  I mean we were flying all the way from overseas with tired kids, arrived in the morning and she was ready to give people a hardtime.
  About the rules though, there’s now a thing called a Google translate. If you really wanted to know the meaning of every lines written on our driving license (oh yes she asked to translate everything written on our driving license, even with our national driving rules), which we did show her the translation from Google translate, she refused saying it’s not the proper written translation
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  Kelvin Sze Added August 22, 2023

  ★ ★ ★ ★ ★
  Good experience with Hertz Melbourne Airport in early August 2023. Friendly staff, smooth pickup. Lucky enough to get a new car.
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  Pallavi Sarin Added August 19, 2023

  ★ ☆ ☆ ☆ ☆
  The car and pick up was great. However on dropping off the car we were incorrectly charged for 2 extra hours late drop off fees despite this NOT being the case and there being clear evidence on CCTV footage. We also had 2 extra unexplained charges on our credit card the following month by hertz with absolutely no idea why this is the case. We’ve sent multiple emails to dispute these issues however have received no response!
  
  Extremely unhappy with these issues and lack of response
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  Scott Lechmere Added October 28, 2017

  ★ ★ ★ ★ ☆
  Well priced car rental.

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